Effective date: October 30, 2026
Delete in the app
In the My menu, open Delete account, tap “Delete account” and choose “Confirm deletion.” Deletion cannot be undone, so export any records you need first. If it shows as pending, the server retries automatically, and an operator completes it if it is not finished within 10 days. For accounts created with Kakao or Apple, the connection to that company is removed too.
Request without the app
Email “Account deletion request” to help@withtheword.co.kr from the address you signed up with. After confirming it is you, we delete the account within 10 days and let you know. Do not send passwords or verification codes. If you signed up with Kakao or Apple, include that account's email. If you used Apple's Hide My Email, also include the relay address shown in iPhone Settings › your name › Sign in with Apple › With the Word.
What is deleted and what remains
Deleting your account immediately removes your records, settings, AI results, consent records, feedback and notification information, and backup copies disappear within 7 days. The following are kept for set periods for legal or safety reasons and then deleted:
- Payment and contract records for 5 years, consumer complaint and dispute records for 3 years (Korean E-Commerce Act)
- Operator access records for 2 years
- Deletion confirmations and AI usage records for 1 year (no longer linked to your account)
- Error diagnostics for 3 months
Cancel subscriptions separately
Deleting your account or the app does not cancel a subscription. Cancel in the store where you bought it (App Store or Google Play).