Effective date: October 17, 2026
Contact and response times
Support email: help@withtheword.co.kr. We send a first reply within 2 business days (weekdays, Korea time). Messages received on weekends or Korean public holidays are counted from the next business day. You can also use My › Send feedback. Feedback helps us improve the service but does not receive a reply; email us if you need an answer. Include app version, OS, incident time, a description and only necessary screenshots. Do not send passwords, verification codes, payment-card numbers or full prayers.
Frequently asked questions
How do I cancel?
Cancel in the subscription settings of the store where you purchased (App Store or Google Play). Deleting the app or account does not cancel automatically. Request refunds from that store; statutory rights remain.
How do I restore a purchase?
Sign in with the purchasing store account, then open My › Subscription and tap Restore purchases on the Subscription · Restore screen. If unresolved, email help@withtheword.co.kr with the product, purchase date and issue description. Purchases linked to another account are reviewed and explained; they are not moved automatically.
How do I delete my account/data?
Follow the deletion guide in the app or request deletion at help@withtheword.co.kr. Pending external-authentication deletion is distinguished from completion.
Can I export my records?
Under My › Export my data, tap Load my export, then choose Save or share text file or Copy text. The readable text file (.txt) includes your prayers and AI meditation results, saved Scripture meditations, evening reflections, favorites, notes, and feedback and inquiries. It does not include verse-question history, settings or consent records. Copies saved in other apps cannot be recalled through account deletion.
How do I report an AI result?
Use app feedback or email help@withtheword.co.kr with the feature, time and minimum problematic excerpt. For verse-question answers and chapter insights, choose “Uncomfortable or inappropriate wording” under Send feedback on the result. The question and answer text are not sent with it. Feedback does not receive a reply; email us if you need an answer. AI may be wrong and does not replace pastoral counseling or professional help.